Discover How To Improve Dining Room Service, Gain A Better Reputation & Increase Your Sales...

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Date Added:
27-11-10
Last Updated:
27-11-10

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Discover How To Improve Dining Room Service, Gain A Better Reputation & Increase Your Sales..."

NYC Restaurant Insider Reveals The Simple Steps To Improving Dining Room Service & Increasing Restaurant Profits...

For more than 15 years now, I've been a restaurant consultant for a variety of establishments. As a keynote speaker and active member of the Food Service Consultants Society International, I've helped restaurants ranging from small independent start-ups to large scale operations with seating for more than 1,500 guests.

In that time, I've been part of some extremely successful restaurants, but also witnessed many that struggled unnecessarily.

In my experience, the primary factor that separates successful restaurants from those that struggle, is the level of service that is provided to the customer.

Sure, the location, menu and marketing play a part, but the most successful restaurants all have one thing in common...

They provide customer service which exceeds their customer's expectations!

Why is this so vital?

Well, consider these statistics:• For every complaint you're aware of, there are 26 additional customers who have unresolved problems or complaints...

• A dissatisfied customer will tell 9 to 15 people about their displeasure and sometimes they will tell as many as 20.

On the other hand, this same group also found...

• Up to 96% of customers would do business with you again if they felt you acted quickly and to their satisfaction and many said they would refer other people.

• On average, happy customers will tell 4-6 people about their positive experience.

The Fact Is...

Businesses that provide extraordinary customer service can improve their profitability, increase market share and will have customers who are willing to pay more for their products and services simply because of the extraordinary service they receive.

Think about it...

Why do people "eat-out?"

Most do it because they want to escape the "realities" of their everyday life. They want to escape the labors associated with cooking at home...

The preparation, the cooking and the inevitable clean-up that's required.

They want to be pampered a bit...

They want to be served.

Here's The Bottom Line...

Improving the customer service in your restaurant will help you make more money and experience more growth. It can also help you save a significant amount of money in advertising costs as your customers will become your most effective form of advertising.

Anyone involved in advertising or marketing a restaurant knows three things...

• Word-of-mouth marketing is by far the best kind (and it's free)

• It's far more expensive to acquire a new customer than it is to keep a current one

• Happy customers return time-and-again and will refer you to family and friends .......visit our website for complete details..

Website Link: Click here for complete details on Discover How To Improve Dining Room Service, Gain A Better Reputation & Increase Your Sales....

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Discover How To Improve Dining Room Service, Gain A Better Reputation & Increase Your Sales...

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